FAQs

FAQS

See some frequently asked questions below.


General


  • How do I get packing supplies?

    Packing supplies will be delivered to you within a week of the move-out period. You'll have more than enough time to get your things together!

  • How should my boxes be labelled?

    The "Storage" and "Shipping" sections below detail the labeling processes for customers who would like to store or ship their items.


  • How much am I allowed to store?

    As long as the individual items can fit on a truck, you can store as many items as you like! Buffalo Truckers can handle these items with ease. Don't think so? Bring it on.

  • How will I know when the movers are coming?

    You will receive an email the day before your pick-up detailing where we will be and what time we will be there. Expect us during the timeslot you picked, and you can also find updates to our location on Instagram. The link is at the bottom of this page.

  • What if an item isn't on the pricing list?

    Send us an email, and we'll respond within 48hrs.

  • Do I have to be home during pickup/delivery?

    While it would be much more convenient, you don't have to be home during your pickup/delivery. You would, however, need:

    • Someone to bring out your items or pick them up.
    • To provide us with the contact information of the designated individual.
  • Do you pick from/deliver to off-campus locations?

    Of course, we do! Living off campus doesn't make you any less of a student (some disagree, not us), so our services would cover you too. 


    *This applies to off-campus locations within 5 miles of South Campus and 5 miles of North Campus.

  • Can I trust Buffalo Truckers to return my items in good condition?

    We would like to assure you that we have a team of experienced professionals who are trained to handle your items with the utmost care. We use high-quality packing materials and secure loading techniques to minimize the risk of damage during transport.


    Furthermore, we offer insurance packages for any damages that may occur during the move. While we strive to ensure that your items arrive at their destination in the same condition as when they were packed, we understand that accidents can happen. In the rare event that damage occurs, we will work with you to resolve the issue as quickly and efficiently as possible.


Payment


  • What type of payment methods do you accept?

    Our preferred payment method is via ACH, but a payment can be made from a debit or credit card as well.

  • Can I get a full refund?

    Until May 1st (which is coincidentally when our promo ends), any canceled reservations will be refunded. 

  • When will I be charged, and how?

    RESERVATIONS: For reservations, an invoice will be sent within 3 days of filling the sign-up form on the Home Page. This invoice should be paid within a week from the date it is received to secure your spot.


        *Be sure to fill out the sign-up form as early as possible. The reservation fee increases after May 1st.


    STORAGE: After pick-up, the invoice will be sent after a week. You will have the option to pay either monthly or at once during the 4-month minimum storage period. 


    SHIPPING: Once you contact us for our shipping services and we discuss the items you have, we will send you an invoice a week before pick-up. This invoice should be paid within the week before we pick up your items.


        * Late payments will incur late fees



  • Can I pay monthly installments?

    Yes. If paying in full doesn't work for you, monthly payments will. We will send an email at the expected payment date each month.


Shipping


  • Should I label my shipping items in a specific way?

    Right-click here and click *open in new tab* to see our Shipping label.  

    *refresh the page if nothing shows 

    Print and fill out the page, then paste it on your item.

    Make two copies per item; one for the top, and the other for the side.

    *If you haven't picked an apartment/dorm for the next academic year, write N/A. 

  • How long will it take my shipping to arrive?

    Within a week of the date shipped.

  • Are there any items that I can't ship?

    You can ship most items that can fit a box. However, items like: 

    • Mattresses
    • Furniture
    • Flammable items
    • Tobacco
    • Tobacco products
    • Cannabis 
    • Hazardous waste

    ...are not allowed.

  • Is there a weight limit to shipping items?

    150 pounds. 108 inches in length, 165 inches in length + girth. 

    *length + girth is the length plus the width of the item


Storage


  • How should I label my items for storage?

    Right-click here and click *open in new tab* to see our Storage label.

    *refresh the page if nothing shows

    Print and fill out the page, then paste it on your item.

    Make two copies per item; one for the top, the other for the side.

    *If you haven't picked an apartment/dorm for the next academic year, write N/A. 

  • How do I get my items back?

    Before the start of the next semester, we'll send a link to a form that'll have you fill out your new residence and the day and time you want your items delivered. 

    Based on the selected day and period, we'll come by your place and return your belongings.

  • Are there any items I can't store?

    Reach out to us via email and we'll get back to you within 48 hours.

  • How long are my items stored?

    The minimum storage period is 4 months (from the end of the Spring semester till the start of the Fall semester). 

    If you'd like to receive your stored items earlier than the 4-month period, you will incur an extra charge of $200 - $250.

    If you would like them stored longer for any reason, call or email us.

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